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Course Content
1. Introduction to the Course
0/7
1. Introduction to Putting Empathy at the Heart of Workplace Culture
02:24
2. The Relevance of Empathy and the Course Learning Outcomes
01:47
3. Defining Empathy, its Relevance and its Importance
02:43
4. The Need for Empathy at Work
03:21
5. Insights into Empathy
05:12
6. The Barriers to Empathy
03:35
7. Practical Activity - Assess your Empathy
2. Mastering Empathy Understanding the Science and Best Practices
0/7
1. The Definition of Empathy
03:00
2. The Intelligence in Empathy – Empathy vs Sympathy
03:29
3. The Basic Anatomy of the Brain
07:28
4. The Way the Brain Works
01:30
5. What Thinking is All About
04:02
6. The Development of Empathy
02:46
7. The Neuroscience of Empathy
03:59
3. Working with Empathy
0/14
1. How Curiosity Drives Empathy
02:31
2. Ways of Demonstrating Empathy
01:07
3. Non-Verbal Signals
05:14
4. Interpreting Some Non-Verbal Signals
04:45
5. The Three Types of Empathy
04:49
6. The Expression of Emotion
05:10
7. The Importance of Rapport in Communication
04:10
8. Practical Activity - Assessing your Listening Skills
9. Empathetic, Active Listening
06:10
10. The Art of Listening
04:31
11. The Levels of Listening
05:02
12. Issues around Listening
04:15
13. Ways to Develop Key Listening Skills
02:55
14. Understanding and Developing Empathy
03:32
4. Developing a Workplace Culture of Empathy
0/8
1. Fostering a Culture of Emotional Intelligence
02:24
2. Prioritising Employee Needs
02:42
3. Resistance to Developing an Empathetic Culture
02:26
4. Applying Empathy in Leadership
05:00
5. Activity Booklet - Empathy in the Workplace
6. The Interplay of Empathy with Diversity, Equality, and Inclusion
03:50
7. Empathy and Mental Well Being
04:21
8. Course Review and Action Steps
06:11
Putting Empathy at the Heart of Workplace Culture
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